The author describe how to start an interesting conversation, instead of the usual "how are you" why don't you use "what is your story", instead of "howdy" why not ask "what is the most interesting thing that happened today?". We need to be able to push the "spark" button, be unique in our approach and don't user the old boring chit chat expression.
The second chapter explores how important is the first impression. We make up our mind in the first two seconds meeting with people, whether we trust them, whether we would like to interact with them and so on.
It is important to ensure that we had a good eye contact, visibility of hands, the visibility of hands going back years to our ancestry. It is a sign of trust.
The author also introduce what she called a launch stance where you are presenting yourself with confident. Taking example on how the Ted talk presenter engage their audiences, the use the “triple hack”, which is effective use of hand gesture, voice and eye contact.
The author have some book companion in her website scienceofpeople.com/toolbox.